![]() ![]() They dig in their heels, rationalizing their actions as just. Criticizing people nearly always puts them on the defensive.People don’t criticize themselves for anything, no matter how wrong they may be.(It makes them defensive and rationalize their actions.) ![]() These Dale Carnegie How to Win Friends and Influence People basics can introduce you to the book and how it works. How to Win Friends and Influence People Major Lessons
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